Clients today demand transparency, and they choose their cleaning partner based on it. The Mendato Customer Portal gives you exactly that. And sets you completely apart from the competition.
There is a clear trend: more and more clients demand transparency. Not as a nice extra, but as a prerequisite for working together. Those who deliver it win. Those who don’t, lose.
Clients want to know who worked when and for how long. Not out of distrust, but because they pay for quality and want to be able to verify it.
Many clients have been burned before. Cleaners who left earlier than agreed. Invoices that didn’t add up. The trust is gone, and they are looking for alternatives.
Nobody wants to pass a report through four people anymore. Clients want to report directly and get a direct response. Fast, simple, digital.
Your clients work digitally themselves. They expect their cleaning partner to do the same. Anyone still relying on WhatsApp and paper notes looks outdated.
“Sometimes it’s not about the cleaning itself at all. He simply doesn’t want to deal with it anymore. And when we show how transparently we handle it, the deal is as good as closed.”
— Semih Attaman, ~100 cleaners, Mendato userCleaning companies that show the Customer Portal during the site visit win contracts others would never get. Not because they are cheaper, but because no competitor looks even remotely as professional. The videos are in German.
Dominik competes against seven cleaning companies, three of them among the ten largest in Germany. He is the smallest. He wins. The client says it himself: it was the Customer Portal.
Nizzametin goes straight to the site visit at a large DIY store, with the Customer Portal as his main argument. He promises the transparency the client had been wishing for. The contract is his.
The client had had enough: he paid for 5 hours, but the cleaners left after 2 to 3 hours. Blitzblank shows him the portal and he sees the real times, live. The contract is settled right away.
Bring it up at first contact: “We work with a digital customer portal.” That sparks interest right away.
Before the site visit, create a demo account with a fictitious site. Set it up once and it’s always ready to go.
Present the portal right on site: the customer view AND your site manager view. No promises. A real product.
The prospect immediately sees the difference from every other provider. Not through price, but through trust.
Complaints are sometimes justified, sometimes not. Without a system, you lose customers over two bad days, even though you did perfect work for 300 days. With the Customer Portal, you can prove it.
Semih Attaman · ~100 cleaners, ~€1M revenue
Tells how he lost a customer even though his cleaning was 99% perfect for over 4 years. Just because he couldn’t prove it. (Video in German.)
Your customer remembers the 2 bad days, not the 300 good ones. That’s human. But unfair. The Customer Portal shows the whole truth.
At the quarterly review, you open the portal: how many complaints were there really? What was critical, what was minor? Transparent numbers instead of opinions.
Every report reaches you instantly. You respond the same day. The customer sees it. No frustration building up. No lost contract.
The better the feeling you give your customer, the longer you keep them. The Customer Portal is your strongest tool for long-term customer loyalty.
“Back then I didn’t have that option. I couldn’t show him transparently, and then we lost the contract.”
— Semih Attaman, Mendato userNow is the right time. More and more clients want it, and there will be even more. Those who get in early have the advantage. Those who wait lose it.
Win more customers. Especially bigger ones. The Customer Portal is your strongest argument in every site visit.
Keep customers for many years. Through transparent complaint management and the good feeling you give them.
Most competitors, even large companies, don’t have this. You do. That’s your difference.
In this short video (in German), we show you exactly what the Mendato Customer Portal is and how it gives your customers full transparency.
Try the Mendato Customer Portal free for 7 days and see for yourself what it means for your next site visit.
Free for 7 Days · No Contract · Ends Automatically